Positive Handling and Challenging Behaviour


The Positive Handling and Challenging Behaviour course is suitable for anyone who may need to use de-escalation techniques and/or positive handling within their setting.

  • Define challenging behaviour and identify why challenging behaviour occurs and how we can better manage situations with de-escalation techniques.
  • Explore emotional distress and the reasons why it may occur.
  • Explore when we should start de-escalation techniques and what techniques we may wish to use, including pacing and non-verbal techniques.
  • Identify when a physical restraint is required, evaluating the risks associated with restraint and develop strategies to manage the associated risks.
  • Demonstrate 3 simple restraints that can be used safely within your settings.
  • Explore the aim of positive handling and how does it support all those involved.

The Positive Handling and Challenging Behaviour course is CPD Accredited

Course Overview

A good understanding of how to effectively identify challenging behaviour at an early stage and use de-escalation techniques in response to this challenging behaviour. Implementing positive handling, when necessary, in a safe and controlled manner, will keep you and those you are coming into contact with, safe and secure.

Positive Handling is a statutory and mandatory training, in accordance to Section 2 and 3 of the Health and Safety at Work etc. Act 1974.

Why are de-escalation techniques important?

Altercations happen when small provocations, or threats, escalate into more heated conflicts. But this progression can be disrupted by actively de-escalating. By de-escalating, we can keep ourselves and others at a manageable threat level—one that allows us to hear others, and respond calmly and productively.

Positive handling refers to a graduated approach that moves towards the control of extreme behaviour by adopting the least intrusive intervention for the shortest period of time to achieve the aim. It is one of the most efficient method of training on how to control a disruptive individual whilst protecting them, and remaining compliant with legislation.

Positive handling is such a broad term and covers many different elements of how to positively manage behaviour in a setting and keep staff safe and deal with the unfortunate distress and frustration, sometimes even physical violence of some of our most vulnerable children and adults.

All children and adults who have been identified as presenting a risk should have a Positive Handling Plan. The plan details any strategies which have been found to be effective for that individual, along with any particular responses which are not recommended.

This course has been created and delivered by Milly Wildish, a former police officer and child protection specialist who has worked in criminal and education settings. Milly is a national safeguarding panel member and is currently engaged in a large-scale independent investigation, into current and historical allegations of child abuse.

Your understanding of the course is tested though multiple-choice questions and you will receive a CPD-accredited certificate, on the successful completion of the course.

The Positive Handling and Challenging Behaviour course is CPD Accredited

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