Terms & Conditions

Please read all these Terms and Conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, just phone us on 01909 568 338 or email us at team@keystosafeguarding.com.


These Terms and Conditions will apply to the purchase of the Online Safeguarding Courses by you (the Customer or you). We are Keys to Safeguarding Limited a company registered in England and Wales under number 12475441 whose registered office is at Aston House Campbell Court, Dinnington, Sheffield, South Yorkshire, S25 3QD with email address team@keystosafeguarding.com;  telephone number 01909 568 338; (the Supplier or us or we).

These are the terms on which we supply Online Safeguarding Courses to you. This includes the Courses listed on our Website (www.keystosafeguarding.com) which are be provided via online courses. By ordering any of the Online Safeguarding Courses, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before placing an order for any of our Courses. The Terms tell you who we are, how we will provide the Courses and Course Materials to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By ordering any of our Courses, you agree to be bound by these Terms, our Website Terms of Use and our Privacy Policy. Please understand that if you do not accept these Terms, you will not be able to order any Courses from our Website. Our Website provides information on the Courses and other services offered by Keys To Safeguarding Limited.

All Courses advertised on this Website are provided by approved Keys To Safeguarding Limited itself. You can only purchase the Courses from the Website if you are eligible to enter into a contract and are at least 18 years old.


The description of the courses is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the courses supplied.

In the case of any Online Safeguarding Courses made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Online Safeguarding Courses which appear on the Website are subject to availability.

We can make changes to the Online Safeguarding Courses which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

The copyright and all other intellectual property rights in our Courses, the content of them and associated materials is owned solely by us and you may not copy or reproduce any part of them unless you have obtained a licence in writing from us.

We only supply the Courses for internal use by you or others within your business or organisation, and you agree not to use them or permit them to be used for any resale purposes.

Personal Information and Registration

When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale and the Order of Our Courses

The description of the Online Safeguarding Courses (safeguarding COD courses) in our website does not constitute a contractual offer to sell the Online Safeguarding Courses. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly. Once completed you will be granted access to the relevant safeguarding courses ordered.

A Contract will be formed for the sale of Online Safeguarding Courses ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors.

We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation).

You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Online Safeguarding Courses supplied under the Contract. You will then granted access to the relevant courses on Keys to safeguarding.

Any quotation is valid for a maximum period of 28 days from its date, unless we expressly withdraw it at an earlier time if you wish to order via a purchase order number.

No variation of the Contract, whether about description of the Online Safeguarding Courses, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Our Course selection pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before finally submitting your order to us. Please take the time to carefully review and check your order at each page of the order process.

Price and Payment

The price of the Online Safeguarding Courses and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Online Safeguarding Courses. You can only pay for Courses using a debit card or credit card. We accept the following cards: Mastercard, Visa, Visa Electron, American Express.

Delivery of the Online Courses

All of our Courses are electronic courses and login details for access to them will be provided in accordance with the Confirmation Email. Occasionally our delivery to you may be affected by an Event Outside Our Control.

Delivery of an Order shall be completed when we provide you with login details to the email address you gave us.

We will deliver the Online Safeguarding Courses once payment is completed.

In any case, regardless of events beyond our control, if we do not deliver the Courses on time, you can (in addition to any other remedies) treat the Contract at an end if:
a. we have refused to deliver the Courses, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Courses or rejecting Courses that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Courses. If the Courses have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any Courses form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the courses or the character of the unit) you cannot cancel or reject the Order for some of those Courses without also cancelling or rejecting the Order for the rest of them.

Cancellation of Courses

You have a legal right to cancel an Agreement under the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013 during the period of 7 days after the date you receive a Confirmation Email from us. This means that during this period if you change your mind or decide for any other reason that you do not want a Course, you can advise us of your decision to cancel the Agreement and receive a refund provided that you have not accessed the course and certification. Information and advice about your legal right to cancel the Agreement is available from your local Citizens’ Advice Bureau or Trading Standards office.

To cancel an Agreement in accordance with your legal right to do so as described in clause 34, you just need to tell us that you have decided to cancel. The simplest way to do this is by filling in the cancellation form on our website. If you utilise this method to cancel the agreement we will email you to confirm we have received your cancellation.

You may also send us an email team@keystosafeguarding.com; telephone number; or contact our Customer Services team by telephone on 01909 568 338 or by post to us at Aston House Campbell Court, Dinnington, Sheffield, South Yorkshire, S25 3QD.

If you decide to email or write to us, please set out full details of your order to allow us to confirm the identity of it. If you send us your notice of cancellation by post or by email, then your cancellation will take effect from the date on which we receive your letter or email.

Conformity of our Courses

We have a legal duty to supply the Courses in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

As a consumer, you have legal rights in relation to Courses that are defective or not as described. These legal rights are not affected by your right to cancel under clause 34 or other rights contained in the Agreement.

In this case we will usually provide you as soon as practicable with a refund of the price of the Courses in full on the debit or credit card that you used to pay (or by another method subject to our agreement and your original method of payment).It is not a failure to conform if the failure has its origin in your materials.

 We will provide the following after-sales service: The seller will support the customer in installing and activating their online course and setting up multiple accounts for organisations.

Events Outside our Control

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or third party online cloud computing platforms.

If an Event Outside Our Control takes place that affects the performance of our obligations to you:
a) We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Agreement that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below
b) we will contact you as soon as reasonably possible to notify you; and
c) our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Courses to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy and Cookie Policy.

For the purposes of these Terms and Conditions:
a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
b. ‘GDPR’ means the UK General Data Protection Regulation.
c. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing Goods to you.

Where you supply Personal Data to us so we can provide Courses to you, and we Process that Personal Data in the course of providing the Courses to you, we will comply with our obligations imposed by the Data Protection Laws:
a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
b. we will only Process Personal Data for the purposes identified;
c. we will respect your rights in relation to your Personal Data; and
d. we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: team@keystosafeguarding.com.

Excluding Liability

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Courses wholly or mainly for its business, trade, craft or profession.

We will under no circumstances whatever be liable to you, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:
a) any loss of profits, sales, business, or revenue;
b) loss or corruption of data, information or software;
c) loss of business opportunity;
d) loss of anticipated savings;
e) loss of goodwill; or
f) any indirect or consequential loss.

Our total liability to you in respect of all losses arising under or in connection with the Agreement, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Courses save to the extent that cover is provided under our professional liability insurance.

Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to the Courses. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Courses are suitable for your purposes or the purposes of any learner within your organisation who is intending to do a Course.

Governing Law, Jurisdiction and Complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.