Mental Health and Other Vulnerabilities Awareness

This course has been developed for learners coming into contact with individuals either in person or over the phone, perhaps in a customer service/consumer assistance capacity.

  • What is meant by Mental Health and detail a range of Mental Health disorders
  • How to identify when a service user may be suffering from a mental health condition or another vulnerability
  • Appreciate the experience of mental disorders and other vulnerabilities from the perspective of service users and have an improved ability to interact appropriately
  • How to respond to and manage challenging situations sensitively